I received a reward
Getting Started
About my reward
Reward redemption
- How do I redeem my reward?
- Does it cost anything to redeem my reward?
- How can I check my balance?
- Do I have to use my entire balance at once?
- What if my item costs more than my balance?
- Can I combine multiple value codes?
- Can I combine balances from multiple links?
- How long is my value code valid for?
- I lost my value code or my auto-redeem link. Can you resend it?
- My value code or auto-redeem link doesn't work
Gift cards
- How long is my gift card valid for?
- What should I do if I haven't received my gift card?
- I lost my gift card. Can you resend it?
- My gift card doesn't work
- Can I print out my gift card and use it?
- Do I need a smartphone to use my gift card?
- Where can I check the balance of my gift card?
- Can I use my gift card both in store and online?
- Is the gift card personal, or can I give it to someone else?
Delivery
- Why is my order "on hold"?
- How will my gift card be delivered?
- How long does it take to receive my chosen gift card?
- My gift card was sent to the wrong email address/phone number. What do I do?
- How long does it take to receive my physical item?
- How can I track my order?
- Can I change my delivery address after ordering?
- What if my product is damaged or something is missing?
Cancellation